Jason is VERY KNOWLEDGEABLE. Staff on phone are excellent. Jason is superb.
Art is fantastic in every regard, as far as timely manner, extremely knowledgeable and extremely efficient!! He is an exceptional technician!
rome ny copiers, ny kyocera, ed & ed
I was out to lunch when he arrived. When i came back, it was fixed! Super fast service.
ny postage meters, ny neopost, postage meters oneonta ny
Chris was very professional, repaired our machine in a timely manner with a smile! I really appreciated him taking the time to show and explain why our machine was having issues.
new york,postage meters,Neopost,Hasler,mail equipment
This is the first time I have used your service being new to the organization and I have to say that I am very impressed. Our issue was handled quickly and effectively and the technician was friendly and helpful. Your follow up is greatly appreciated. I am sure you always hear more of complaints than compliments please know that everything went smoothly, it is a textbook example of customer service.
albany,new york,postage meters,Neopost,Hasler
Keep doing as you are doing - your people are very nice when I call and Bob is a joy when he comes to take care of the machine.
Art is a stellar technician. He always has a smile and he makes the effort and always takes the time to explain and makes sure he fixes the problem on the first visit. Art is the best !!!
Art does an awesome job every single time he works on our equipment.
Every time I call its a great experience. The people on the phone are always great! Very friendly and knowledgeable. I truly enjoy doing business with Ed & Ed.
copiers,utica,ny,ed and ed,kyocera
Bob has been to our office previously, and as usual, has done a fantastic job. It is always a pleasure to have someone work on equipment that you know can do the job and do it well.
ED & ED responded right away and did everything possible to get our machine working again and help us! Thank you!
Art is very well liked for his service and explaining any problems we may have. After he leaves our copiers are working and service is excellent. Your service was greatly appreciated for the quick response with the Town Court system. Art is great at his job, with customer care and service. Thank you so very much - - - Town of Steuben
Great job Phil......Great attitude.
Comments on a recent service call; Great! Awesome Sauce! Ed & Ed Rocks! The Best! Works Like A Charm! Explained Perfectly!
Neopost,Postage Meters,New York,Ed & Ed
Liz was great during the initial call. Very understanding that I felt our machine was inoperable. She also was very accommodating when I called the 2nd time to provide a cell number for Nick to reach me at when he arrived. The issue was rather minor, and I felt stupid that I did not recognize what had happened to cause the problem. I appreciated the fact that Nick was so professional and thorough despite the reason for the initial call. Nick also checked other parts of the machine to make sure no other items needed replacement! Great customer service!
neopost,ny,postage meters,new york
Arthur is very knowledge in his position. He communicates very well after he troubleshoots the problem what the solution is to solve the problem.
Art is always a pleasure to work with and answers all questions we may have.