Liz was great during the initial call. Very understanding that I felt our machine was inoperable. She also was very accommodating when I called the 2nd time to provide a cell number for Nick to reach me at when he arrived. The issue was rather minor, and I felt stupid that I did not recognize what had happened to cause the problem. I appreciated the fact that Nick was so professional and thorough despite the reason for the initial call. Nick also checked other parts of the machine to make sure no other items needed replacement! Great customer service!
neopost,ny,postage meters,new york
Our machine is working fine thanks to your team. He was here promptly and repaired it quickly.
We have never had a problem or issue in the 6 years I have used Ed & Ed .. Our calls have always been answered by friendly staff and the technicians fix or service our equipment in a fast and friendly manner.. If it cannot be fixed at the time they always have a solution.. When ordering supplies we get them quick with little or no down time to the company.. I highly recommend Ed & Ed!
JASON IS VERY KNOWLEDGABLE ABOUT THE EQUIPMENT. JASON IS VERY PROFESSIONAL AND IS ALWAYS HERE IN A VERY TIMELY MANNER. ALWAYS PLEASANT WHEN I PLACE A SERVICE CALL - EXCELLENT, EXCELLENT, EXCELLENT!
Nick is great with explaining the machine. We love Nick!
postage meters,copiers,printers,folder inserters
The technician, Chris has always been very friendly and professional. He has the knowledge to repair any problem our postage meter has experienced. Chris arrives the same day as the distress call was made and comes to my rescue!
postage meters syracuse ny
Very friendly and helpful staff every time I've called - always willing to help, so cheerful! Great technician - took the time to explain what was broken and how he would be fixing it. Gave information in terms that were easy to understand, had it fixed quickly. Very friendly - Works great now! Thanks!