Arthur is always professional and friendly with the right equipment to do the job efficiently
and accurately.
0 Comments
Rate our Technician overall; ( 9 of 10) pleasant, professional, friendly, thorough
How do you feel about us following up on service calls with emails like this? (10 of 10) I appreciate a chance to relay my feelings, good or bad. I appreciate great service and I feel that a company that goes to these lengths must want to deliver that so I will help out and fill out surveys. Rate our customer care team (ease of placing a service call etc.) 10 of 10
With Liz, Linda, and Brian its a pleasure to deal with a wonderful team. Everyone is extremely friendly and on top of getting our needs taken care of. Keep up with the EXCELLENT work! Technician explained the problem/resolution/provided training if needed 10 of 10 Brian always checks in and explains everything before he leaves our school. Very informative. Rate our Technician overall 10 of 10 Brian is top notch! Its nice to know when we have an issue with one of our printers/copiers that Ed and Ed will not only have a technician on site in a speedy manner but to also have the issue resolved quickly and efficiently. Great job! VERY EFFICIENT AND FRIENDLY. REPAIRED THE MACHINE QUICKLY AND EXPLAINED EVERYTHING HE DID TO THE COPIER.
Receptionist was very responsive, upbeat, understanding, and helpful. I appreciate the email status updates, I was hoping it was something that could be taken care of over the phone, but its a good thing the tech came to the office! The quick response time was very appreciated since it was April 15, tax day.
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