I was out to lunch when he arrived. When i came back, it was fixed! Super fast service.
ny postage meters, ny neopost, postage meters oneonta ny
Art has always been extremely helpful and polite and its a pleasure to work with him. He arrived quickly after we made the request for repair and had us back up and running in no time. Working with a system that relies on electronics its great that we have such responsive and skilled service. Everyone I came in contact with was very friendly, polite and helpful.
rome ny,copiers,printers,postage meters,mfps
Brian is excellent. Every time I call he is here in a timely manner. He is pleasant and
knowledgeable. He always goes above and beyond.
Rate our technician overall;
10 out of 10, Art is positively the best!
Communication to keep me informed if needed;
10 out of 10, E-mails on time and so helpful!
Technician explained the problem/resolution/provided training if needed;
10 out of 10, Technician explained the problem/resolution/provided training if needed.
Rate our customer care team (ease of placing a service call etc.);
10 out of 10, Everyone is so helpful over the phone.
Arthur is always professional and friendly with the right equipment to do the job efficiently
Rate our Technician overall; ( 9 of 10) pleasant, professional, friendly, thorough
How do you feel about us following up on service calls with emails like this? (10 of 10) I appreciate a chance to relay my feelings, good or bad. I appreciate great service and I feel that a company that goes to these lengths must want to deliver that so I will help out and fill out surveys.
Rate our customer care team (ease of placing a service call etc.) 10 of 10
With Liz, Linda, and Brian its a pleasure to deal with a wonderful team. Everyone is extremely friendly and on top of getting our needs taken care of. Keep up with the EXCELLENT work!
Technician explained the problem/resolution/provided training if needed 10 of 10
Brian always checks in and explains everything before he leaves our school. Very informative.
Rate our Technician overall 10 of 10
Brian is top notch! Its nice to know when we have an issue with one of our printers/copiers that Ed and Ed will not only have a technician on site in a speedy manner but to also have the issue resolved quickly and efficiently. Great job!
VERY EFFICIENT AND FRIENDLY. REPAIRED THE MACHINE QUICKLY AND EXPLAINED EVERYTHING HE DID TO THE COPIER.
Receptionist was very responsive, upbeat, understanding, and helpful. I appreciate the email status updates, I was hoping it was something that could be taken care of over the phone, but its a good thing the tech came to the office! The quick response time was very appreciated since it was April 15, tax day.