Tech called right away and walked me though the issue. Very nice and helpful. Made sure to tell me to call him back with any issues.
1 Comment
Excellent and timely response.
I typically email or call Liz with service calls and she always provides a prompt response and a friendly note. She makes the interaction personal and it is like I am speaking with a friend. Excellent employee! Art goes above and beyond the whole process. He is knowledgeable, polite, and friendly. Everyone in our office loves him! The managed print service makes my life extremely easy and Liz and Art are amazing! kyocera,lexmark,ny,managed print,ed & ed
Very friendly and walked me through the problem since I didn't exactly know the name of the part needing replacement! E-mails kept me well informed. Technician was very friendly and imparted good to know information regarding the postage machine. Very prompt and professional service. neopost,postage meter,ny,utica,new york
Love the email updates that the technician is on the way! Nick is the king of fixing the postage machine!!! neopost,hasler,postage meters,syracuse,new york,
100% My experiences have been second to none. Ed & Ed company flexible enough for service call scheduling especially with our part time operations i.e. church. Technician handled problem to total satisfaction especially with esoteric problems I can present. Had knowledge base to resolve situation. kyocera,ed & ed,copiers ny,printers,mfps
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