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Bob has always explained the problem and repaired to working condition as expected. He is brilliant!
Rate our Technician overall: 10 out of 10, Very knowledgeable about the machine and how it works!
Communication to keep me informed if needed: 10 out of 10, I appreciated the email updates regarding when we could expect on-site service. As always, your team resolved any issues we had, and left us reassured why we continue to do business with Ed & Ed. Joe is an excellent tech, taking the time to not only resolve the issue, but also help me understand what he did so that I can attempt troubleshooting in the future. He is a valuable asset to the team! Thank you again!
Rate our customer care team (ease of placing a service call etc.): 10 out of 10
Easy to place a service call via email. Always get a quick responses! Communication to keep me informed if needed: 10 out of 10 Linda does a really nice job in all her communications. Rate our Technician overall: 10 out of 10 Bob does an excellent job! Rate our technician overall;
10 out of 10, Art is positively the best! Communication to keep me informed if needed; 10 out of 10, E-mails on time and so helpful! Technician explained the problem/resolution/provided training if needed; 10 out of 10, Technician explained the problem/resolution/provided training if needed. Rate our customer care team (ease of placing a service call etc.); 10 out of 10, Everyone is so helpful over the phone. |
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