As always, your team resolved any issues we had, and left us reassured why we continue to do business with Ed & Ed. Joe is an excellent tech, taking the time to not only resolve the issue, but also help me understand what he did so that I can attempt troubleshooting in the future. He is a valuable asset to the team! Thank you again!
Brandon was very helpful and explained exactly the issue, as well as what he was doing to correct it. Caitlyn is always on top of any issues or concerns we may have, with immediate assistance. She does an excellent job!
It was easy to place the call, and he responded very quickly. The tech explained the problem and was able to set up a separate printing program for each months newsletter, which will make it easier to print.
Communication to keep me informed if needed; 10 out of 10. Art was very informed and was comfortable sharing his knowledge with me!
Rate our technician overall; 10 out of 10. Loved having him here, it was a very comfortable situation, He seemed very polite and informative.
Rate our Technician overall; ( 9 of 10) pleasant, professional, friendly, thorough
How do you feel about us following up on service calls with emails like this? (10 of 10) I appreciate a chance to relay my feelings, good or bad. I appreciate great service and I feel that a company that goes to these lengths must want to deliver that so I will help out and fill out surveys.
It is always so easy and quick to get the help we need. The tech ( Joe Kirk) was great!! Even answered some other questions we had regarding the equipment.
Rate our customer care team (ease of placing a service call etc.) 10 of 10
With Liz, Linda, and Brian its a pleasure to deal with a wonderful team. Everyone is extremely friendly and on top of getting our needs taken care of. Keep up with the EXCELLENT work!
Technician explained the problem/resolution/provided training if needed 10 of 10
Brian always checks in and explains everything before he leaves our school. Very informative.
Rate our Technician overall 10 of 10
Brian is top notch! Its nice to know when we have an issue with one of our printers/copiers that Ed and Ed will not only have a technician on site in a speedy manner but to also have the issue resolved quickly and efficiently. Great job!
VERY EFFICIENT AND FRIENDLY. REPAIRED THE MACHINE QUICKLY AND EXPLAINED EVERYTHING HE DID TO THE COPIER.
We are a cpa firm and we are in out busiest time of the year and our postage machine was down. I made a phone call and received prompt and courteous service right from the call
center to your technician. We were up and running in a couple of hours. Thank you!!!!
Very polite, very helpful, fixed it so we could still use it while our parts were ordered...perfect...no down time! We are very happy!
Technician was superb, I really needed it to get done because that day (Friday) was a huge copying day here at the office. So thank you for coming out on such short notice.
Excellent response time always! Always a pleasant experience when making a service call. Fast and honest service!
Promptly arrived; friendly, courteous, and had us up and running in no time. Thanks Brandon!!
Cindy also promptly resolved our service contract issues. Thanks Cindy!! Excellent service all the way around!
We love Joe Kirk- a most efficient and experienced technician! He has been coming to our office for our machines for years. He comes in and does his job and always explains anything pertinent!
I just wanted to let you know that your techs, Steve & Art that were here at the Boonville United Methodist Church did an AWESOME job of setting up my new Kyocera TASKalfa! They were very thorough and extremely patient with me and the questions I had. You do have an excellent team and I truly enjoy doing business with the Ed & Ed Team! Also, Todd did a great job explaining the differences between the copier we had and the one we ordered!