NORTHLAND COMMUNICATIONS - UTICA NY

Linda was very attentive to the call and the errors we received on the machine. She was able to determine with manager over the phone if we would need a tech. She was concerned we would not get anyone there that evening, but the call was placed at 4pm. This was not an issue, she was great to talk with.  Nick was able to determine we needed a new cartridge and had it ordered for us, and we received it the next day. He braved the bad storm to get here by 8:30AM to look at the issue. Nick also provided further information to help the cartridge last longer in the future.