Robert is the best! He is here when he says he will be, he is always polite, helpful, and does whatever needs to be done to take care of the problem we are having and gets us up and running as fast as possible. Could not ask for more!!!!
As always Art was very helpful, gave me great details about what he was doing, and very professional. Todd as well!
Kyocera, Copiers, NY, Ed & Ed
Art is always professional. Always explains what he is doing and why the machine might have been acting up.
Kyocera, copiers, ny, ed & ed, ny copiers
Nick is so awesome! I know that when he is the tech assigned to my calls that he will be here quickly and knows exactly what is wrong with the machine and how to fix it in a timely manner.
postage meters ny, syracuse Neopost, ed & ed
Brian is awesome. He takes care of our problems immediately. I receive a call personally from him almost immediately after a service call is placed and is on site very quickly. He is extremely knowledgeable and lets me know exactly what the issue is. Also lets me know when the issue has been resolved when he is done. He is the best!
ny copiers, kyocera, new york copiers, ed & ed
I always know when Bob comes here to address our needs he will provide the utmost professional assistance and superior technical assistance! Thanks Ed & Ed and thank you Bob!
syracuse ny copier sales, kyocera ny, ed & ed, copiers ny
We love Ed & Ed. We had a very important project in progress when we needed help on a Friday afternoon. A call to Ed & Ed and soon we were able to complete the project. Yay Ed & Ed, Yay Art (the technician) We love all of you.
copiers rome ny, ny kyocera, copiers, ed & ed
Jason is VERY KNOWLEDGEABLE. Staff on phone are excellent. Jason is superb.
Art is fantastic in every regard, as far as timely manner, extremely knowledgeable and extremely efficient!! He is an exceptional technician!
rome ny copiers, ny kyocera, ed & ed
I was out to lunch when he arrived. When i came back, it was fixed! Super fast service.
ny postage meters, ny neopost, postage meters oneonta ny
This is the first time I have used your service being new to the organization and I have to say that I am very impressed. Our issue was handled quickly and effectively and the technician was friendly and helpful. Your follow up is greatly appreciated. I am sure you always hear more of complaints than compliments please know that everything went smoothly, it is a textbook example of customer service.
albany,new york,postage meters,Neopost,Hasler
Keep doing as you are doing - your people are very nice when I call and Bob is a joy when he comes to take care of the machine.
Liz was great during the initial call. Very understanding that I felt our machine was inoperable. She also was very accommodating when I called the 2nd time to provide a cell number for Nick to reach me at when he arrived. The issue was rather minor, and I felt stupid that I did not recognize what had happened to cause the problem. I appreciated the fact that Nick was so professional and thorough despite the reason for the initial call. Nick also checked other parts of the machine to make sure no other items needed replacement! Great customer service!
neopost,ny,postage meters,new york