Comments on a recent service call; Great! Awesome Sauce! Ed & Ed Rocks! The Best! Works Like A Charm! Explained Perfectly!
Neopost,Postage Meters,New York,Ed & Ed
Chris diagnosed the problem quickly, ordered the parts needed & returned to complete the repair. He ran our mail through the machine to check for any problems. The mail processed perfectly.
neopost postage meters,neopost ny,neopost syracuse
Our machine is working fine thanks to your team. He was here promptly and repaired it quickly.
Customer Care calls are handled politely and professionally. Thanks! As always Nick is a competent and welcome presence. I wish we knew what he knows.
Our postage machine had a label stuck in it. We needed someone to come that day because we had a lot of mail that needed to go out. They came quickly and took care of the problem. Our technician's name was Matt. He did a great job. Thanks!
Whenever I call for service, whomever I end up speaking with is so wonderful and helpful -
excellent customer service!! The emails that come through to confirm receipt of a service call, estimated time of arrival, etc. are very helpful and come in handy when needing to keep track or follow up.
Thank you for your help dispatching a technician to fix our folder/inserter. I believe his name was Chris, and I just wanted to say that he was extremely helpful, personable and professional.
I want to compliment the service tech for his swift response and thorough service. He was able to address 3 issues with the machine, replace a broken part, the brush to wet the envelopes, adjust the water lever and order the mechanism to feed labels. Thank you all for your swift and complete service! All of your reps are always knowledgeable and quick to respond and quick to perform the repairs.
I always have a positive experience from the time the service call is placed until the repair of the meter. Thank you for such a pleasant experience!
Yes! He showed me exactly what he did and explained what I should do in case the problem arises again. Really quick and very friendly.
The phone call I made informed me a tech was in Ithaca and he will try to see me the same
day. I received emails telling me where tech was and then the tech called me for directions. He came on the same day I asked for assistance. Tech promptly fixed postage machine. He did explain what he did and now the machine is working great.
Chris is by far the best technician that we have had. Every time he has come on a service
call he takes his time and always seems to figure out the issue. Always good to have him
here. He is great!
Jim does excellent work. Whatever issue or problem arises is always taken care of quickly