The person answering the phone was friendly with a helping attitude.
postage meters,neopost,albany,new york,ed & ed
Comments on a recent service call; Great! Awesome Sauce! Ed & Ed Rocks! The Best! Works Like A Charm! Explained Perfectly!
Neopost,Postage Meters,New York,Ed & Ed
Nick is very good about letting us know what he did to our machine and what may have caused the problem.
neopost,new york,postage meters,cortland,ny
Tech called right away and walked me though the issue. Very nice and helpful. Made sure to tell me to call him back with any issues.
I received a phone call from tech to give me a time frame and emails when the tech arrived, left and what the became of the call. Phil is pleasant & witty. He s also very patient with his customers and willing to stay until the job is satisfactory.
neopost,postage meters, new york,ed & ed
Pleasant, and listened to what I had tried before calling. Fast and efficient! Thank you!
Neopost,Hasler,NY,Postage Meters,Ed and Ed
Receptionist was very responsive, upbeat, understanding, and helpful. I appreciate the email status updates, I was hoping it was something that could be taken care of over the phone, but its a good thing the tech came to the office! The quick response time was very appreciated since it was April 15, tax day.