Great job Phil......Great attitude.
Nicholas is an excellent employee. Ed and Ed is lucky to have him. He was friendly, helpful and very professional. GREAT JOB NICK
kyocera,lexmark,neopost,cortland,new york,printers,copiers,postage meters
Jason is the best! Always informative and super helpful with tips and tricks to keep the machine running great!
Nicholas always gives us great tips when he is here. I love that you do this! I like that I receive e-mails letting me know the status as we go through the process. Great job!
Oh my! He came in singing. I love it! Such a happy man. I felt silly calling for something small and he reassured me that I should always call. Its never too small or too silly. He wants our machine to work properly for us. By the time he left, we were all happy!
Everyone from Ed & Ed has been so friendly and helpful from the purchasing process to any
technical advice we have needed. Great job everyone!
I always look forward to seeing your technician, he is very friendly and handles my issues
quickly. I was not expecting same day service, thank you again!
So user friendly and helpful. Nick knew what he was doing and was so professional and courteous. Linda explained the whole process and the emails kept me informed as to progress of call.
Your office staff every time I call are nice efficient and very knowledgeable. Chris the tech is the BEST! I've known him for years I can always COUNT on him and all of you THANK YOU !!!
We just love Chris,, he is so personable and always fixes the issues… thank you !!! very happy with the service !
With the ease of ordering and having the helpful team along every step of the way I would recommend ED&ED to anyone and everyone.
Rate our Technician overall: 10 out of 10, Very knowledgeable about the machine and how it works!
Communication to keep me informed if needed: 10 out of 10, I appreciated the email updates regarding when we could expect on-site service.
Chris was professional and was able to correct the problem and give me a quick tutorial in regard to the machine. (postage meter)
Whenever I call for service, whomever I end up speaking with is so wonderful and helpful -
excellent customer service!! The emails that come through to confirm receipt of a service call, estimated time of arrival, etc. are very helpful and come in handy when needing to keep track or follow up.