It is always a pleasant experience when your technicians arrive. Your customer care team and response time is spot on!!! All of you truly do a fantastic job!! Keep up the great work!!! And THANK YOU for your services!! YOU GUYS ARE FANTASTIC!!!
utica,ny,copiers,kyocera,multi-function printers,new york,mmrl
Brian is awesome. He takes care of our problems immediately. I receive a call personally from him almost immediately after a service call is placed and is on site very quickly. He is extremely knowledgeable and lets me know exactly what the issue is. Also lets me know when the issue has been resolved when he is done. He is the best!
ny copiers, kyocera, new york copiers, ed & ed
Arthur is very knowledge in his position. He communicates very well after he troubleshoots the problem what the solution is to solve the problem.
Art is always a pleasure to work with and answers all questions we may have.
Brian is always great to work with, will answer any questions you have or will find the answer
Mark was efficient, friendly and quick. I appreciated his prompt service and assistance.
Very friendly. The receptionist was very pleasant. I received emails updating me as to what was going on with my service call.
Brandon was very friendly and helpful. The immediate problem was actually an error command from our computer but he figured it out. He also checked to make sure our printer didnt need servicing otherwise. The office staff is always pleasant and helpful to get someone to our office right away.
Art was here before I was, for work!! Everything working great! Thank you for the quick & excellent service!
Art has always been extremely helpful and polite and its a pleasure to work with him. He arrived quickly after we made the request for repair and had us back up and running in no time. Working with a system that relies on electronics its great that we have such responsive and skilled service. Everyone I came in contact with was very friendly, polite and helpful.
rome ny,copiers,printers,postage meters,mfps
Mark has always done a wonderful job but spent 3 hours working on our machine yesterday. He went above and beyond.
Communication to keep me informed if needed; 10 out of 10. Art was very informed and was comfortable sharing his knowledge with me!
Rate our technician overall; 10 out of 10. Loved having him here, it was a very comfortable situation, He seemed very polite and informative.
It is always so easy and quick to get the help we need. The tech ( Joe Kirk) was great!! Even answered some other questions we had regarding the equipment.
Rate our customer care team (ease of placing a service call etc.) 10 of 10
With Liz, Linda, and Brian its a pleasure to deal with a wonderful team. Everyone is extremely friendly and on top of getting our needs taken care of. Keep up with the EXCELLENT work!
Technician explained the problem/resolution/provided training if needed 10 of 10
Brian always checks in and explains everything before he leaves our school. Very informative.
Rate our Technician overall 10 of 10
Brian is top notch! Its nice to know when we have an issue with one of our printers/copiers that Ed and Ed will not only have a technician on site in a speedy manner but to also have the issue resolved quickly and efficiently. Great job!
VERY EFFICIENT AND FRIENDLY. REPAIRED THE MACHINE QUICKLY AND EXPLAINED EVERYTHING HE DID TO THE COPIER.