Carl was awesome! We had a time sensitive job to get out and he prioritized he service calls to cover our needs. We were very impressed that he went back to the shop during a snow storm to retrieve a part and return within the hour to replace the broken part. He also stayed to confirm the folder was working properly. Keep up the great customer service. Thank You, Rich P.
Arthur is very knowledge in his position. He communicates very well after he troubleshoots the problem what the solution is to solve the problem.
Very friendly and walked me through the problem since I didn't exactly know the name of the
part needing replacement! E-mails kept me well informed. Technician was very friendly and imparted good to know information regarding the postage machine. Very prompt and professional service.
neopost,postage meter,ny,utica,new york
Art is absolutely wonderful - he is patient and very thorough. He is truly a great asset to your company.
We have never had a problem or issue in the 6 years I have used Ed & Ed .. Our calls have always been answered by friendly staff and the technicians fix or service our equipment in a fast and friendly manner.. If it cannot be fixed at the time they always have a solution.. When ordering supplies we get them quick with little or no down time to the company.. I highly recommend Ed & Ed!
JASON IS VERY KNOWLEDGABLE ABOUT THE EQUIPMENT. JASON IS VERY PROFESSIONAL AND IS ALWAYS HERE IN A VERY TIMELY MANNER. ALWAYS PLEASANT WHEN I PLACE A SERVICE CALL - EXCELLENT, EXCELLENT, EXCELLENT!
Art was here before I was, for work!! Everything working great! Thank you for the quick & excellent service!
Rate our technician overall on a scale of 1 to 10. "Is there a 12?"
copiers,mfps,printers,little falls ny
Whoever answers the phone is always friendly and it's like we've been friends for years. :) Bob is always fantastic - always willing to help and will call if he cannot get right over when I place a call for service.
copiers, printers, mfps, kyocera
Very friendly and helpful staff every time I've called - always willing to help, so cheerful! Great technician - took the time to explain what was broken and how he would be fixing it. Gave information in terms that were easy to understand, had it fixed quickly. Very friendly - Works great now! Thanks!
Mark has always done a wonderful job but spent 3 hours working on our machine yesterday. He went above and beyond.
Excellent customer service and professionalism. He set very clear expectations as far as equipment "down time" as well as provided in depth information regarding the repair.
Oh my! He came in singing. I love it! Such a happy man. I felt silly calling for something small and he reassured me that I should always call. Its never too small or too silly. He wants our machine to work properly for us. By the time he left, we were all happy!
Quick, courteous, and kind. Good guy to have on your team.
So user friendly and helpful. Nick knew what he was doing and was so professional and courteous. Linda explained the whole process and the emails kept me informed as to progress of call.
Don is the one that usually comes here and he is fantastic! Very knowledgeable and very patient. Don deserves a raise! Whenever I call who ever answers the phone are very friendly and helpful.