Chris was professional and was able to correct the problem and give me a quick tutorial in regard to the machine. (postage meter)
As always, your team resolved any issues we had, and left us reassured why we continue to do business with Ed & Ed. Joe is an excellent tech, taking the time to not only resolve the issue, but also help me understand what he did so that I can attempt troubleshooting in the future. He is a valuable asset to the team! Thank you again!
Rate our customer care team (ease of placing a service call etc.): 10 out of 10
Easy to place a service call via email. Always get a quick responses!
Communication to keep me informed if needed: 10 out of 10
Linda does a really nice job in all her communications.
Rate our Technician overall: 10 out of 10
Bob does an excellent job!
Donald OBryan always gives us excellent service. He is friendly, courteous and does an
Whenever I call for service, whomever I end up speaking with is so wonderful and helpful -
excellent customer service!! The emails that come through to confirm receipt of a service call, estimated time of arrival, etc. are very helpful and come in handy when needing to keep track or follow up.
Rate our technician overall;
10 out of 10, Art is positively the best!
Communication to keep me informed if needed;
10 out of 10, E-mails on time and so helpful!
Technician explained the problem/resolution/provided training if needed;
10 out of 10, Technician explained the problem/resolution/provided training if needed.
Rate our customer care team (ease of placing a service call etc.);
10 out of 10, Everyone is so helpful over the phone.
Arthur is always professional and friendly with the right equipment to do the job efficiently