ART IS WONDERFUL AND VERY HELPFUL, HE ALWAYS EXPLAINS EVERYTHING AND RESOLVES OUR ISSUES. I CANNOT SAY ENOUGH ABOUT HOW GREAT HE IS.
Rate our technician overall;
10 out of 10, Art is positively the best!
Communication to keep me informed if needed;
10 out of 10, E-mails on time and so helpful!
Technician explained the problem/resolution/provided training if needed;
10 out of 10, Technician explained the problem/resolution/provided training if needed.
Rate our customer care team (ease of placing a service call etc.);
10 out of 10, Everyone is so helpful over the phone.
Brandon was very helpful and explained exactly the issue, as well as what he was doing to correct it. Caitlyn is always on top of any issues or concerns we may have, with immediate assistance. She does an excellent job!
Communication to keep me informed if needed; 10 out of 10. Art was very informed and was comfortable sharing his knowledge with me!
Rate our technician overall; 10 out of 10. Loved having him here, it was a very comfortable situation, He seemed very polite and informative.
Rate our Technician overall; ( 9 of 10) pleasant, professional, friendly, thorough
How do you feel about us following up on service calls with emails like this? (10 of 10) I appreciate a chance to relay my feelings, good or bad. I appreciate great service and I feel that a company that goes to these lengths must want to deliver that so I will help out and fill out surveys.
It is always so easy and quick to get the help we need. The tech ( Joe Kirk) was great!! Even answered some other questions we had regarding the equipment.
ed & ed customers telling us how they really feel about our service.
copiers, postage meters, printers, managed print services, mps, folder inserters, mail equipment, fax machines, utica, syracuse, watertown, albany, cooperstown, oneonta, oneida, east syracuse, herkimer, new hartford, rome, little falls, saratoga, marcy, clinton, hamilton, delhi, liverpool, morrisville, troy, schenectady, auburn,hasler,neopost,kyocera,lexmark,muratec,rena
4919 State Route 233
Westmoreland, NY 13490-1309
p. 315.853.4111 f. 315.853.6731
1707 Central Ave
Albany, NY 12205