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ART IS WONDERFUL AND VERY HELPFUL, HE ALWAYS EXPLAINS EVERYTHING AND RESOLVES OUR ISSUES. I CANNOT SAY ENOUGH ABOUT HOW GREAT HE IS.
Rate our technician overall;
10 out of 10, Art is positively the best! Communication to keep me informed if needed; 10 out of 10, E-mails on time and so helpful! Technician explained the problem/resolution/provided training if needed; 10 out of 10, Technician explained the problem/resolution/provided training if needed. Rate our customer care team (ease of placing a service call etc.); 10 out of 10, Everyone is so helpful over the phone. Brandon was very helpful and explained exactly the issue, as well as what he was doing to correct it. Caitlyn is always on top of any issues or concerns we may have, with immediate assistance. She does an excellent job!
Communication to keep me informed if needed; 10 out of 10. Art was very informed and was comfortable sharing his knowledge with me!
Rate our technician overall; 10 out of 10. Loved having him here, it was a very comfortable situation, He seemed very polite and informative. |
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