ED & ED responded right away and did everything possible to get our machine working again and help us! Thank you!
Tech is always very informative, lets me know what was wrong and exactly how he fixed it. Great service. I have been completely satisfied with your service. Placing a service call is very easy, and the response time is great. There is no waiting for days before our equipment can be fixed.
Bob has always been able to explain the problem, fix it and be prompt and courteous. He is very personable and reliable.
Chris diagnosed the problem quickly, ordered the parts needed & returned to complete the repair. He ran our mail through the machine to check for any problems. The mail processed perfectly.
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100% My experiences have been second to none. Ed & Ed company flexible enough for service call scheduling especially with our part time operations i.e. church. Technician handled problem to total satisfaction especially with esoteric problems I can present. Had knowledge base to resolve situation.
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Our machine is working fine thanks to your team. He was here promptly and repaired it quickly.
We have never had a problem or issue in the 6 years I have used Ed & Ed .. Our calls have always been answered by friendly staff and the technicians fix or service our equipment in a fast and friendly manner.. If it cannot be fixed at the time they always have a solution.. When ordering supplies we get them quick with little or no down time to the company.. I highly recommend Ed & Ed!
Art has always been extremely helpful and polite and its a pleasure to work with him. He arrived quickly after we made the request for repair and had us back up and running in no time. Working with a system that relies on electronics its great that we have such responsive and skilled service. Everyone I came in contact with was very friendly, polite and helpful.
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Don is always pleasant, helpful and very knowledgeable.
Rate our technician overall on a scale of 1 to 10. "Is there a 12?"
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Whoever answers the phone is always friendly and it's like we've been friends for years. :) Bob is always fantastic - always willing to help and will call if he cannot get right over when I place a call for service.
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Great job, and great explanation of the problem and how to avoid a repeat of this issue.
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The technician, Chris has always been very friendly and professional. He has the knowledge to repair any problem our postage meter has experienced. Chris arrives the same day as the distress call was made and comes to my rescue!
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Very friendly and helpful staff every time I've called - always willing to help, so cheerful! Great technician - took the time to explain what was broken and how he would be fixing it. Gave information in terms that were easy to understand, had it fixed quickly. Very friendly - Works great now! Thanks!
Your technician was great at explaining how to install the ink cartridge for our postage machine. He was patient and friendly.
Robert is a very knowledgable technician and he does a great job. I immediately get a response when I need assistance. Thanks Martha
Nicholas always gives us great tips when he is here. I love that you do this! I like that I receive e-mails letting me know the status as we go through the process. Great job!
Excellent customer service and professionalism. He set very clear expectations as far as equipment "down time" as well as provided in depth information regarding the repair.
Thank you for sending him right over, very nice employee. everything was satisfactory. I normally have Art Work on our machine and he does a great job. Brian was just as nice today and got to the problem. Thank you!
ed & ed customers telling us how they really feel about our service.