As always, your team resolved any issues we had, and left us reassured why we continue to do business with Ed & Ed. Joe is an excellent tech, taking the time to not only resolve the issue, but also help me understand what he did so that I can attempt troubleshooting in the future. He is a valuable asset to the team! Thank you again!
Brandon was very helpful and explained exactly the issue, as well as what he was doing to correct it. Caitlyn is always on top of any issues or concerns we may have, with immediate assistance. She does an excellent job!
It was easy to place the call, and he responded very quickly. The tech explained the problem and was able to set up a separate printing program for each months newsletter, which will make it easier to print.
Communication to keep me informed if needed; 10 out of 10. Art was very informed and was comfortable sharing his knowledge with me!
Rate our technician overall; 10 out of 10. Loved having him here, it was a very comfortable situation, He seemed very polite and informative. Rate our Technician overall; ( 9 of 10) pleasant, professional, friendly, thorough
How do you feel about us following up on service calls with emails like this? (10 of 10) I appreciate a chance to relay my feelings, good or bad. I appreciate great service and I feel that a company that goes to these lengths must want to deliver that so I will help out and fill out surveys. It is always so easy and quick to get the help we need. The tech ( Joe Kirk) was great!! Even answered some other questions we had regarding the equipment.
Rate our customer care team (ease of placing a service call etc.) 10 of 10
With Liz, Linda, and Brian its a pleasure to deal with a wonderful team. Everyone is extremely friendly and on top of getting our needs taken care of. Keep up with the EXCELLENT work! Technician explained the problem/resolution/provided training if needed 10 of 10 Brian always checks in and explains everything before he leaves our school. Very informative. Rate our Technician overall 10 of 10 Brian is top notch! Its nice to know when we have an issue with one of our printers/copiers that Ed and Ed will not only have a technician on site in a speedy manner but to also have the issue resolved quickly and efficiently. Great job! VERY EFFICIENT AND FRIENDLY. REPAIRED THE MACHINE QUICKLY AND EXPLAINED EVERYTHING HE DID TO THE COPIER.
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