I like that you care about my experience. Thank you! I received email updates, which I truly appreciate being kept in the loop. Even though I didn't meet the technician, when I used the postage machine this morning, there was no squeal noise. The woman who answered the phone was very helpful and attentive.
neopost,postage meters,albany,new york
Jason is the best! Always informative and super helpful with tips and tricks to keep the machine running great!
We have never had a problem or issue in the 6 years I have used Ed & Ed .. Our calls have always been answered by friendly staff and the technicians fix or service our equipment in a fast and friendly manner.. If it cannot be fixed at the time they always have a solution.. When ordering supplies we get them quick with little or no down time to the company.. I highly recommend Ed & Ed!
Always does a great job. Helpful with suggestions. Had us back up and running in no time!
Postage meters Albany Ny Clifton Park Ny
He explained and although I felt silly for something I probably should have known, he didn't make me feel that way. He was extremely friendly and helpful. t was an easy "fix". A matter of just rebooting. The technician could have talked me through it over the phone but happened to be coming to our area and stopped in. Good customer service! (Hasler postage meter system)
I just wanted to say that your tech Jason was a pleasure and deserves a compliment.
He knew what he was doing and fixed all the problems I was having with the machine.
I want to compliment the service tech for his swift response and thorough service. He was able to address 3 issues with the machine, replace a broken part, the brush to wet the envelopes, adjust the water lever and order the mechanism to feed labels. Thank you all for your swift and complete service! All of your reps are always knowledgeable and quick to respond and quick to perform the repairs.
I always have a positive experience from the time the service call is placed until the repair of the meter. Thank you for such a pleasant experience!
The phone call I made informed me a tech was in Ithaca and he will try to see me the same
day. I received emails telling me where tech was and then the tech called me for directions. He came on the same day I asked for assistance. Tech promptly fixed postage machine. He did explain what he did and now the machine is working great.
Jim does excellent work. Whatever issue or problem arises is always taken care of quickly
ed & ed customers telling us how they really feel about our service.
copiers, postage meters, printers, managed print services, mps, folder inserters, mail equipment, fax machines, utica, syracuse, watertown, albany, cooperstown, oneonta, oneida, east syracuse, herkimer, new hartford, rome, little falls, saratoga, marcy, clinton, hamilton, delhi, liverpool, morrisville, troy, schenectady, auburn,hasler,neopost,kyocera,lexmark,muratec,rena
4919 State Route 233
Westmoreland, NY 13490-1309
p. 315.853.4111 f. 315.853.6731
1707 Central Ave
Albany, NY 12205