It is always so easy and quick to get the help we need. The tech ( Joe Kirk) was great!! Even answered some other questions we had regarding the equipment.
I just wanted to say that your tech Jason was a pleasure and deserves a compliment.
He knew what he was doing and fixed all the problems I was having with the machine.
Rate our customer care team (ease of placing a service call etc.) 10 of 10
With Liz, Linda, and Brian its a pleasure to deal with a wonderful team. Everyone is extremely friendly and on top of getting our needs taken care of. Keep up with the EXCELLENT work!
Technician explained the problem/resolution/provided training if needed 10 of 10
Brian always checks in and explains everything before he leaves our school. Very informative.
Rate our Technician overall 10 of 10
Brian is top notch! Its nice to know when we have an issue with one of our printers/copiers that Ed and Ed will not only have a technician on site in a speedy manner but to also have the issue resolved quickly and efficiently. Great job!
VERY EFFICIENT AND FRIENDLY. REPAIRED THE MACHINE QUICKLY AND EXPLAINED EVERYTHING HE DID TO THE COPIER.
Receptionist was very responsive, upbeat, understanding, and helpful. I appreciate the email status updates, I was hoping it was something that could be taken care of over the phone, but its a good thing the tech came to the office! The quick response time was very appreciated since it was April 15, tax day.
Art is wonderful. Always gets us up and running. He is very curtious, prompt and extremely
Rate our Customer Care Team: 10 out of 10
Great. Whenever I e-mail a problem I receive a call back promptly.
Rate our Technician overall: 10 out of 10
Bob is always wonderful. He takes the time to explain if something is wrong and informs us how long it should take to order parts if necessary and how long to repair the machine.
Rate our Customer Care Team: Always very helpful!
Technician left your equipment repaired to your satisfaction: Very quickly done!
We are a cpa firm and we are in out busiest time of the year and our postage machine was down. I made a phone call and received prompt and courteous service right from the call
center to your technician. We were up and running in a couple of hours. Thank you!!!!
Thank you for your help dispatching a technician to fix our folder/inserter. I believe his name was Chris, and I just wanted to say that he was extremely helpful, personable and professional.
ed & ed customers telling us how they really feel about our service.
copiers, postage meters, printers, managed print services, mps, folder inserters, mail equipment, fax machines, utica, syracuse, watertown, albany, cooperstown, oneonta, oneida, east syracuse, herkimer, new hartford, rome, little falls, saratoga, marcy, clinton, hamilton, delhi, liverpool, morrisville, troy, schenectady, auburn,hasler,neopost,kyocera,lexmark,muratec,rena
4919 State Route 233
Westmoreland, NY 13490-1309
p. 315.853.4111 f. 315.853.6731
1707 Central Ave
Albany, NY 12205