Rate our Technician overall: 10 out of 10, Very knowledgeable about the machine and how it works!
Communication to keep me informed if needed: 10 out of 10, I appreciated the email updates regarding when we could expect on-site service.
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Chris was professional and was able to correct the problem and give me a quick tutorial in regard to the machine. (postage meter)
Whenever I call for service, whomever I end up speaking with is so wonderful and helpful -
excellent customer service!! The emails that come through to confirm receipt of a service call, estimated time of arrival, etc. are very helpful and come in handy when needing to keep track or follow up. I just wanted to say that your tech Jason was a pleasure and deserves a compliment.
He knew what he was doing and fixed all the problems I was having with the machine. |
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