Carl was awesome! We had a time sensitive job to get out and he prioritized he service calls to cover our needs. We were very impressed that he went back to the shop during a snow storm to retrieve a part and return within the hour to replace the broken part. He also stayed to confirm the folder was working properly. Keep up the great customer service. Thank You, Rich P.
0 Comments
Arthur is very knowledge in his position. He communicates very well after he troubleshoots the problem what the solution is to solve the problem. kyocera,mfps,rome,ny,copiers
Very friendly and walked me through the problem since I didn't exactly know the name of the part needing replacement! E-mails kept me well informed. Technician was very friendly and imparted good to know information regarding the postage machine. Very prompt and professional service. neopost,postage meter,ny,utica,new york
Art is absolutely wonderful - he is patient and very thorough. He is truly a great asset to your company. copiers,mfps,kyocera,lexmark,rome,ny
We have never had a problem or issue in the 6 years I have used Ed & Ed .. Our calls have always been answered by friendly staff and the technicians fix or service our equipment in a fast and friendly manner.. If it cannot be fixed at the time they always have a solution.. When ordering supplies we get them quick with little or no down time to the company.. I highly recommend Ed & Ed! albany,latham,postage meters,hasler,neopost
JASON IS VERY KNOWLEDGABLE ABOUT THE EQUIPMENT. JASON IS VERY PROFESSIONAL AND IS ALWAYS HERE IN A VERY TIMELY MANNER. ALWAYS PLEASANT WHEN I PLACE A SERVICE CALL - EXCELLENT, EXCELLENT, EXCELLENT!
Art was here before I was, for work!! Everything working great! Thank you for the quick & excellent service!
|
|