Testimonials
With my initial call needing information, there was speedy response and prompt evaluation of our needs. Then options were presented for the equipment we needed, and an affordable plan was developed quickly. Sales staff are very helpful and personable. We enjoy the professional relationship for this office and for our members!
I know who to contact when there is an issue. I also can contact Ed Jr or Joe Madden if I have a problem. Things get resolved in a timely manner. They make you feel like they are glad to have your business!
Their BOCES contract is cost effective.
Excelent service & their BOCES contract is cost effective.
Great service! Very nice people to call up & place an order with!
Friendly professional staff. Very responsive to the needs of the district. It is a pleasure working with Ed Jr, Joe Madden, & staff!
It’s a pleasure to do business with the Ed & Ed Team! Service is quick. Parts/Supplies arrive quickly. Bottom line is little or no interruption in our business due to down time.
Quality of machinery, friendly tech support, always went above and beyond to help. Quality of service from sales representative, willing to work with us and our needs.
Sales rep (Michele Altieri) and service technicians are excellent. Very professional and well qualified. They are great to work with and always handle requests/problems quickly and efficiently.
Quality of equipment.
Quality of equipment.
It wasn't exactly my decision to do business with Upstate as I only started with Utica Converters in 2001. However, I decided to continue to do business with Upstate because I get very good service and that is important to me.
Personal attention, service and pricing we received from Upstate was superior to what we had experienced with our prior vendor (Pitney Bowes).
The high level of service that the bank receives, from both sales & service. Upstate wants your business, and they prove it even after the sale.
We chose to do business with Upstate Office Equipment because of the great service you promised and delivered before and after the purchase of your equipment.
I like Upstate's service. When you call them for service, they come right away! They are professional and very helpful. One time when they stopped in for a routine visit they saw we were having problems with an older folding machine that we had (that was purchased years ago from another company) and they got it running for us free of charge.
UOE is a local company. I can call any time and get a swift response!
I chose UOE a few years back after seeing a demo at a convention booth. I was impressed with their knowledge and the quality of the equipment that was being used.
I like the personal touch they give, they take the time to know our business and make sure we have the right equipment for our application and the service is excellent!
Dear Neopost Management:
Mr. Steve Gorrell recently installed a postage meter in our high school Main Office. It was a pleasant experience from start to finish. We found Mr. Gorrell extremely knowledgeable, helpful and agreeable. He kept his composure throughout our many questions and interruptions.
We would like to thank him for a professional and positive training session. We appreciated the opportunity of doing business with Mr. Gorrell on behalf of your company.
Sincerely,
Mrs. Sharon Moody
Mr. Steve Gorrell recently installed a postage meter in our high school Main Office. It was a pleasant experience from start to finish. We found Mr. Gorrell extremely knowledgeable, helpful and agreeable. He kept his composure throughout our many questions and interruptions.
We would like to thank him for a professional and positive training session. We appreciated the opportunity of doing business with Mr. Gorrell on behalf of your company.
Sincerely,
Mrs. Sharon Moody
I am impressed enough with the work ethic of one of your employees, Mr. Mark Kling, that I felt it necessary to inform you of my complete satisfaction with his competence, professionalism and courteousness.
The last several years, we were "nursing along" a rather old and very overused piece of copy equipment in our office. Needless to say, the copy machine was constantly in need of some attention for one reason or another. Whenever we called with a service request, we were so pleased to see that Mark was the service technician.
Mark always arrived in a very timely manner and immediately diagnosed the problem. With a smile on his face, he always informed us of the situation and if parts had to be ordered, he always seemed to return with them quickly. He interacted very professionally with all the "impatient" staff waiting for him to repair the machine and never took a break while fixing the equipment.
Not only is Mark a very competent technician, but he also has the right people skills that reflect positively on you and your company. One of my fellow workers, Kathy Centro, and I both feel that Mark is a real asset to your organization and we just wanted you to know how pleased we are with the quality of his work and professionalism.
If you have any questions, do not hesitate to contact us.
Sincerely,
Valerie S. Kayser, Counselor
Kathy Centro, Secretary
The last several years, we were "nursing along" a rather old and very overused piece of copy equipment in our office. Needless to say, the copy machine was constantly in need of some attention for one reason or another. Whenever we called with a service request, we were so pleased to see that Mark was the service technician.
Mark always arrived in a very timely manner and immediately diagnosed the problem. With a smile on his face, he always informed us of the situation and if parts had to be ordered, he always seemed to return with them quickly. He interacted very professionally with all the "impatient" staff waiting for him to repair the machine and never took a break while fixing the equipment.
Not only is Mark a very competent technician, but he also has the right people skills that reflect positively on you and your company. One of my fellow workers, Kathy Centro, and I both feel that Mark is a real asset to your organization and we just wanted you to know how pleased we are with the quality of his work and professionalism.
If you have any questions, do not hesitate to contact us.
Sincerely,
Valerie S. Kayser, Counselor
Kathy Centro, Secretary
It is not often that one gets to deal with a company that has employees with high standards as you have working for you. I am writing this letter on behalf of Amy Germond, Roger Mieto, and Joe Perri.
I am the key operator of the Holland Patent High School AV copier. I find the above mentioned people extremely pleasant and easy to work with. Amy can always be counted on to be pleasant and cheerful (especially during the holiday season) when taking a phone call, whether it be as simple as a monthly copy count or a frantic call for help amidst a swarm of teachers trying to get a test run off. Roger is always pleasant, ready and willing to fix and give proper advice to keep the copier up and running smoothly. I have even called when Amy has gone the extra mile to get Joe to personally walk me through a problem as small as overriding a jam to troubleshooting for potentially bigger problems. All are always ready to assist to get the malfunctions to disappear or to come as quickly as possible. They are truly a great team that works well together.
I feel that there is little question that you have excellent and capable employees representing your company. I personally look forward to working closely with these fine individuals in the future.
Sincerely,
Mrs. Sherry Kennerknecht
I am the key operator of the Holland Patent High School AV copier. I find the above mentioned people extremely pleasant and easy to work with. Amy can always be counted on to be pleasant and cheerful (especially during the holiday season) when taking a phone call, whether it be as simple as a monthly copy count or a frantic call for help amidst a swarm of teachers trying to get a test run off. Roger is always pleasant, ready and willing to fix and give proper advice to keep the copier up and running smoothly. I have even called when Amy has gone the extra mile to get Joe to personally walk me through a problem as small as overriding a jam to troubleshooting for potentially bigger problems. All are always ready to assist to get the malfunctions to disappear or to come as quickly as possible. They are truly a great team that works well together.
I feel that there is little question that you have excellent and capable employees representing your company. I personally look forward to working closely with these fine individuals in the future.
Sincerely,
Mrs. Sherry Kennerknecht
