Art is awesome, always quick, accommodating and knows his printers
ED & ED responded right away and did everything possible to get our machine working again and help us! Thank you!
Liz was great during the initial call. Very understanding that I felt our machine was inoperable. She also was very accommodating when I called the 2nd time to provide a cell number for Nick to reach me at when he arrived. The issue was rather minor, and I felt stupid that I did not recognize what had happened to cause the problem. I appreciated the fact that Nick was so professional and thorough despite the reason for the initial call. Nick also checked other parts of the machine to make sure no other items needed replacement! Great customer service!
neopost,ny,postage meters,new york
Arthur is very knowledge in his position. He communicates very well after he troubleshoots the problem what the solution is to solve the problem.
Art is always a pleasure to work with and answers all questions we may have.
Tech is always very informative, lets me know what was wrong and exactly how he fixed it. Great service. I have been completely satisfied with your service. Placing a service call is very easy, and the response time is great. There is no waiting for days before our equipment can be fixed.
We are very happy with Ed and Ed. Bob was very thorough explaining problem and repair. Very knowledgeable and pleasant to have in house for repair. He is always considerate of our daily operations when making repairs. He is aware of the nature of our business and is makes every effort to keep us up and running.
Please do...feel free to use my business name...we have been in business since 1949 as a family run business and it means a lot to work with a company that is a "family" business also...thank you! I recommend and tell everyone about your equipment, service and staff...there are none like you...keep up great work!
I like that you care about my experience. Thank you! I received email updates, which I truly appreciate being kept in the loop. Even though I didn't meet the technician, when I used the postage machine this morning, there was no squeal noise. The woman who answered the phone was very helpful and attentive.
neopost,postage meters,albany,new york
He took the time and explained exactly what was wrong and what he did to fix it.
Bob has always been able to explain the problem, fix it and be prompt and courteous. He is very personable and reliable.
Chris diagnosed the problem quickly, ordered the parts needed & returned to complete the repair. He ran our mail through the machine to check for any problems. The mail processed perfectly.
neopost postage meters,neopost ny,neopost syracuse
Jason is the best! Always informative and super helpful with tips and tricks to keep the machine running great!
Tech called right away and walked me though the issue. Very nice and helpful. Made sure to tell me to call him back with any issues.
I typically email or call Liz with service calls and she always provides a prompt
response and a friendly note. She makes the interaction personal and it is like I am speaking
with a friend. Excellent employee! Art goes above and beyond the whole process. He is knowledgeable, polite, and friendly. Everyone in our office loves him! The managed print service makes my life extremely easy and Liz and Art are amazing!
kyocera,lexmark,ny,managed print,ed & ed
Very friendly and walked me through the problem since I didn't exactly know the name of the
part needing replacement! E-mails kept me well informed. Technician was very friendly and imparted good to know information regarding the postage machine. Very prompt and professional service.
neopost,postage meter,ny,utica,new york
Love the email updates that the technician is on the way! Nick is the king of fixing the postage machine!!!
neopost,hasler,postage meters,syracuse,new york,
ed & ed customers telling us how they really feel about our service.