The person answering the phone was friendly with a helping attitude.
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Art is awesome, always quick, accommodating and knows his printers
It is always a pleasant experience when your technicians arrive. Your customer care team and response time is spot on!!! All of you truly do a fantastic job!! Keep up the great work!!! And THANK YOU for your services!! YOU GUYS ARE FANTASTIC!!!
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Matt is the best. I enjoy it when he is here working on our equipment. He's friendly, funny and gets the job done.
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Both Art and Mark seem very knowledgeable and eager to help us get back to (church) business - thanks!
Carl was awesome! We had a time sensitive job to get out and he prioritized he service calls to cover our needs. We were very impressed that he went back to the shop during a snow storm to retrieve a part and return within the hour to replace the broken part. He also stayed to confirm the folder was working properly. Keep up the great customer service. Thank You, Rich P.
I know that the receptionist had to call Ed & Ed because the copier said to turn off and call service, I believe Pam was able to fix the copier with help from Ed & Ed over the phone. As far as your customer service it is always are helpful and friendly.
Very friendly, even left a spare brush if he have issues in the future!
Art is always very nice, helpful and pleasant every time he comes in to our facility. He always communicates with us what the issues maybe with our equipment and always follows through to be sure everything is working to our expectations.
Art the technician is always on time and professional .It's a pleasure to do business with him.
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Robert is the best! He is here when he says he will be, he is always polite, helpful, and does whatever needs to be done to take care of the problem we are having and gets us up and running as fast as possible. Could not ask for more!!!!
As always Art was very helpful, gave me great details about what he was doing, and very professional. Todd as well!
Kyocera, Copiers, NY, Ed & Ed
Art is always professional. Always explains what he is doing and why the machine might have been acting up.
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Nick is so awesome! I know that when he is the tech assigned to my calls that he will be here quickly and knows exactly what is wrong with the machine and how to fix it in a timely manner.
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Brian is awesome. He takes care of our problems immediately. I receive a call personally from him almost immediately after a service call is placed and is on site very quickly. He is extremely knowledgeable and lets me know exactly what the issue is. Also lets me know when the issue has been resolved when he is done. He is the best!
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I always know when Bob comes here to address our needs he will provide the utmost professional assistance and superior technical assistance! Thanks Ed & Ed and thank you Bob!
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We love Ed & Ed. We had a very important project in progress when we needed help on a Friday afternoon. A call to Ed & Ed and soon we were able to complete the project. Yay Ed & Ed, Yay Art (the technician) We love all of you.
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ed & ed customers telling us how they really feel about our service.
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4919 State Route 233
Westmoreland, NY 13490-1309
p. 315.853.4111 f. 315.853.6731
1707 Central Ave
Albany, NY 12205