Chris was professional and was able to correct the problem and give me a quick tutorial in regard to the machine. (postage meter)
As always, your team resolved any issues we had, and left us reassured why we continue to do business with Ed & Ed. Joe is an excellent tech, taking the time to not only resolve the issue, but also help me understand what he did so that I can attempt troubleshooting in the future. He is a valuable asset to the team! Thank you again!
Rate our customer care team (ease of placing a service call etc.): 10 out of 10
Easy to place a service call via email. Always get a quick responses!
Communication to keep me informed if needed: 10 out of 10
Linda does a really nice job in all her communications.
Rate our Technician overall: 10 out of 10
Bob does an excellent job!
Donald OBryan always gives us excellent service. He is friendly, courteous and does an
Whenever I call for service, whomever I end up speaking with is so wonderful and helpful -
excellent customer service!! The emails that come through to confirm receipt of a service call, estimated time of arrival, etc. are very helpful and come in handy when needing to keep track or follow up.
Rate our technician overall;
10 out of 10, Art is positively the best!
Communication to keep me informed if needed;
10 out of 10, E-mails on time and so helpful!
Technician explained the problem/resolution/provided training if needed;
10 out of 10, Technician explained the problem/resolution/provided training if needed.
Rate our customer care team (ease of placing a service call etc.);
10 out of 10, Everyone is so helpful over the phone.
Arthur is always professional and friendly with the right equipment to do the job efficiently
ed & ed customers telling us how they really feel about our service.
copiers, postage meters, printers, managed print services, mps, folder inserters, mail equipment, fax machines, utica, syracuse, watertown, albany, cooperstown, oneonta, oneida, east syracuse, herkimer, new hartford, rome, little falls, saratoga, marcy, clinton, hamilton, delhi, liverpool, morrisville, troy, schenectady, auburn,hasler,neopost,kyocera,lexmark,muratec,rena
4919 State Route 233
Westmoreland, NY 13490-1309
p. 315.853.4111 f. 315.853.6731
1707 Central Ave
Albany, NY 12205