Our salesmen Niels is very professional and always responsive to my questions or concerns. Brandon gives exceptional service. He always reviews the problem before the repair and explains what has been done before he leaves. He has a very high level of professionalism. I place my service calls online now but I always receive excellent customer service when contacting the office directly. We receive the very best in customer service from everyone at Ed and ED from the Owners, customer service, technician and our salesman. We are very pleased with the service and prompt response we receive.
Your technician was great at explaining how to install the ink cartridge for our postage machine. He was patient and friendly.
Mark has always done a wonderful job but spent 3 hours working on our machine yesterday. He went above and beyond.
Linda was very attentive to the call and the errors we received on the machine. She was able to determine with manager over the phone if we would need a tech. She was concerned we would not get anyone there that evening, but the call was placed at 4pm. This was not an issue, she was great to talk with. Nick was able to determine we needed a new cartridge and had it ordered for us, and we received it the next day. He braved the bad storm to get here by 8:30AM to look at the issue. Nick also provided further information to help the cartridge last longer in the future.
Robert is a very knowledgable technician and he does a great job. I immediately get a response when I need assistance. Thanks Martha
Art is the best! He is always nice and friendly. He always answers me questions and helps
me solve paper jams.
ed & ed customers telling us how they really feel about our service.
copiers, postage meters, printers, managed print services, mps, folder inserters, mail equipment, fax machines, utica, syracuse, watertown, albany, cooperstown, oneonta, oneida, east syracuse, herkimer, new hartford, rome, little falls, saratoga, marcy, clinton, hamilton, delhi, liverpool, morrisville, troy, schenectady, auburn,hasler,neopost,kyocera,lexmark,muratec,rena
4919 State Route 233
Westmoreland, NY 13490-1309
p. 315.853.4111 f. 315.853.6731
1707 Central Ave
Albany, NY 12205